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Orb Customer Service & Support

There are many advantages to our direct business model -- like great sound and reasonable prices -- that are discussed all over this site.  As important as these things are, we'd also like to take a moment to discuss service, because we think it is another thing that sets us apart from most other companies.   


We will make sure you get the best system for your needs, and we will make sure you get it set up right.  You can order with the comfort of this promise.  We don't hide our phone number.  It is (877) ORB-AUDIO.  We have a great team and we will do everything we can to assist you from pre-sale questions through lifetime service and support.  We will happily spend more time with you and put more thought into the process than any other retailer.  Additionally, all purchases include free lifetime technical support via telephone and email.  You will not have to worry about getting your system set up or keeping it running


When you contact us, you will always be dealing with a knowledgeable, experienced representative capable of answering your questions, no matter how basic or complex they may be.  We can help you with speaker placement issues, the selection of electronics, and of course whether an Orb system will meet your needs.    


Orb is not a web discounter selling mass produced electronics at cut rate prices and cut rate service.  We are a web-direct manufacturer selling a high end product that we make ourselves, and delivering the high end support you would expect in such a situation.  Our ability to deal directly with you, our customer, is one of our biggest advantages and it means we are able to serve you better than other stores and manufacturers.


We are a small company of passionate audio nerds.  Big electronics chain stores are filled with sales people that know a few talking points about a product, if anything.  They don't care what you buy, they just want you to buy.  Likewise, high end audio stores are beholden to manufacturers that promise a 100% profit margin on their speaker lines.  It's out of this frustration that Orb's succesful direct business model was born.


With Orb, you are dealing directly with the manufacturer.  We have more than a 10 year history of using our direct business model to deliver speakers that look and sound much better than the price would suggest.  Every aspect of our speaker design is over the top and our approach to service and support is no different.  


You can't make up a decade of happy customers.  Read our unsolicited customer reviews here or check out our verified user reviews on Google Shopping and Amazon.  


Any questions?  Please give us a call at (877) 672-2834 or send an email to support@orbaudio.com.

 

      

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