Direct Service Advantage There are many advantages to our direct business model -- like great sound and reasonable prices -- that are discussed all over this site.  As important as these things are, we'd also like to take a moment to discuss service, because we think it is another thing that sets us apart from most other companies.  We want to make sure that you understand that Orb Audio provides better customer service and support than any store or website on this planet.  Do not think for a second that buying online with Orb means that you are going to get less service than you would in a retail store.  This is not true.  Orb is not a web discounter selling mass produced electronics at cut rate prices and cut rate service.  We are a web-direct manufacturer selling a high end product that we make ourselves, and delivering the high end support you would expect in such a situation.  Our ability to deal directly with you, our customer, is our Direct Service Advantage and it means we are able to serve you better than other stores and manufacturers. The big electronics chains are filled with sales people that know a few talking points about a product, if anything.  The high end stores are too beholden to manufacturers that promise a 100% profit margin on their speaker lines.  It's out of this frustration that Orb's succesful direct business model was born. With Orb, you are dealing directly with the manufacturer.  No one knows our products or our customers better than we do.  And with Orb, the manufacturer is not some distant, giant corporation.  It is a small, employee-owned company that believes in leveraging it's direct business model to deliver labor intensive, beautiful speakers made in the USA.  Every aspect of our speaker design is over the top and labor intensive, and our approach to service and support is no different.  We have great people that work here and they will do everything they can to assist you from pre-sale questions through lifetime service and support.  They will spend more time with you and put more thought into the process than any other retailer.  Additionally, all purchases include free lifetime technical support via telephone and email.  When you call or email us, you will always be dealing with a knowledgeable, experienced representative capable of answering your questions, no matter how basic or complex they may be.  We can help you with speaker placement issues, the selection of electronics, and of course whether an Orb system will meet your needs.  When it comes to support, there is no one better than Orb...every person you speak with is empowered to solve problems quickly and correctly.  There are no case numbers here and no layers of customer service escalation that you must wade through to get to someone with a brain.  You have an issue?  We have a solution.  Guaranteed. Why are we so sure that we are doing things right?  Because our customers tell us so every day!  Read our unsolicited customer reviews here, or check out the audio forums around the web or the professional reviews of our products.  You will see that we back up our words with action and we have been recognized for that.  We will make your Orb shopping experience better than any audio store.  Fast shipping, fast responses to emails, knowledgeable phone representatives and a proven commitment to setting ourselves apart with great, personal service.  We are as good as there...better in fact! Send an email to support@orbaudio.com or give us a call at 212-772-8013 if you would like any additional information.