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30 Day Satisfaction Guarantee & Return Policy

We take the risk out of buying online!  We offer aNO HASSLEhome trial and have an easy return policy. 

The only way for you to truly appreciate the difference between Orb and other systems is to see and hear them for yourself.  We are confident that if you do, you will love their brilliant imaging, tight bass and attractive design.  History shows us that we get extremely few returns, and all Orb Audio products are backed by our 30 Day Satisfaction Guarantee to encourage you to give us a try.

In the unlikely event you are not satisfied with any of our products, for any reason or no reason at all, we will be happy to accept your return so long as you comply with the simple terms of our return policy (basically, call or email us within 30 days, then send everything back to us, in new condition, within 14 days).  

We have a generous return policy and cannot accept returns that have not complied with the few terms of this policy.  We will however, promise to always be fair and to make the return experience as easy and friendly as the purchase experience.  We want to encourage you to try our speakers, and our NO HASSLE 30 day home trial is one way we do that.

The full terms and limitations of this Guarantee and Policy are available by clicking here.  

Please be aware that shipping costs are not refundable.  Please also note that blown speakers and damaged or misused speakers are not covered by our warranty or satisfaction guarantee and that if you blow or damage your speakers you will be charged for the cost of repair or replacement.

Also, the benefits and conditions of our Limited Warranty also apply to your purchase, so please refer to that Warranty to learn more about this additional way that Orb stands by its products.  If you have any questions, please send us an email or call us at 877-ORB-AUDIO (877-672-2834).

             DID YOU KNOW?
  • Hearing speakers in the actual room they will be used is the best way to test speakers
  • By purchasing direct and trying our speakers in your home, you save $1,000 in store markups on our most popular system -- is a store demo worth $1,000?
  • Your 30 day trial period does not begin until you receive the speakers
  • We are always happy to extend the 30 days if you require more listening time
  • We receive very few returns each month, it is much more likely you will be blown away than be disappointed
  • You may return items to us for any reason or no reason at all!