Orb takes pride in the quality of our craftsmanship and we stand behind our products. We offer a five year limited warranty on all speaker products and accessories and a one year warranty on all subwoofer amplifiers. Subject to the terms below, that means your speakers, stands, subwoofer cabinet and subwoofer driver are covered by a 5 year warranty and your subwoofer amplifier is covered by a one year warranty. In addition to this generous warranty period, our warranty is superior to other warranties:
(1) No hidden costs. The Orb warranty includes both parts and labor, as well as return shipping of the repaired item from Orb to the customer (US only). This means there are no hidden costs...you pay to send the equipment back to us, and we cover the entire cost of repair or replacement plus the cost of return shipping to you. Other speaker companies cover labor only for a limited portion of the warranty and can charge you for replacing a part that is covered by warranty. Also, very few other companies pay any portion of the shipping.
(2) Free lifetime technical support. Even after our five year warranty period, your purchase always includes free lifetime technical support. This means we will never charge you for technical support on the phone or via email, even if your warranty period has passed.
The detailed terms of our warranty are below. If you have any questions, please send us an email or call us at 877-ORB-AUDIO (877) 672-2834. Warranties on receivers, DVD players and other third-party equipment are provided by the original manufacturers only.
Orb Mod1 and Mod2 products are warranted by Orb Audio LLC against defects in material and workmanship under normal use for five (5) years from the date of purchase. All subwoofer products are warranted by Orb Audio LLC against defects in material and workmanship under normal use for five (5) years from the date of purchase, however the warranty period for all subwoofer amplifiers is one (1) year. Except as provided herein, Orb Audio LLC. makes no express warranties and any implied warranties, including those of merchantability and fitness for a particular purpose, are limited in duration to the duration of the written limited warranties contained herein. Except as provided herein, Orb Audio LLC. shall have no liability or responsibility to customer or any other person or entity with respect to any liability, loss or damage caused directly or indirectly by use or performance of the product or arising out of any breach of this warranty, including but not limited to any damages resulting from inconvenience, loss of time, data, property, revenue or profit or any indirect, special, incidental or consequential damages, even if Orb Audio LLC. has been advised of the possibility of such damages.
Blown speakers, abused or misused speakers or other damaged speakers are not eligible for warranty repair or replacement. There will be a charge to make such repairs.
Orb products do not contain any user-serviceable parts and it is dangerous to open the cases of our products or to attempt service on your own. Additionally, this warranty is void if it is determined that any items have been tampered with, opened, or if any non-authorized attempt at service has been made.
Some states do not allow the limitations on how long an implied warranty lasts or the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
In the event of a product defect during the warranty period, you must contact us via the website or phone and request a return authorization number. No product will be accepted for return without prior written consent by Orb Audio LLC. Orb Audio LLC. will at its option, unless otherwise provided by law: (a) correct the defect by product repair without charge for parts and labor; (b) replace the product with one of the same or similar design; or (c) refund the purchase price. All replaced parts and products on which a refund is made, become the property of Orb Audio LLC. New or reconditioned parts may be used in the performance of warranty service. Repaired or replaced parts and products are warranted for the remainder of the original warranty period. You will be charged for repair or replacement of the product made after the expiration of the warranty period.
This warranty does not cover: (a) damage or failure caused by or attributable to acts of God, abuse, accident, misuse, improper or abnormal usage, failure to follow instructions, improper installation or maintenance, alteration, lightening or other incidence of excess voltage or current; (b) any repairs other than those provided by Orb Audio LLC. ; (c) cosmetic damage; (d) transportation, shipping or insurance costs; or (e) costs of product removal, installation, set-up service or reinstallation. For all warranty service, you will pay the cost of shipping to Orb in California, and Orb will pay the cost of return shipping within the United States. Orb is not responsible for loss or damage that occurs to returned items in shipment, so it is recommended that all items are returned insured and with a carrier that provides tracking information.
This warranty gives you specific legal rights and you may also have other rights which vary from state to state.