You can't fake good service! We've been doing this for almost 15 years and we love talking to our customers.
When you call or email, you will talk to an educated and friendly expert who can help you figure out the best system for your needs, troubleshoot a problem, or even help you with the settings on your TV. We always try to make things easy for you.
We are a small, American company and you will always speak to a knowledgable person at our New York or Los Angeles offices. We don't have a call center. Everyone at ORB answers the phone, from the people who make your ORBs to the people who do marketing, packaging, and everything else. That helps us all stay connected to what's most important - you, our customer!